When I purchased my solar panels I also choose the Enphase micro inverter system. Though this system was more expensive than a single power inverter, it does two things for which I was willing to pay. The first is that the power cables running down the side of my house, albeit inside a pipe, are 120 current instead of 240. The second advantage to the micro inverters is that the energy production of each individual panel can be checked on the internet. My installation web page allows me to see the current energy produced by each of my 32 panels every minute, every hour, daily, weekly, monthly and the cumulative total power output. After two months of checking several times a day, I only spot check the solar panel midday a couple times a month. The reason I chose Enphase was to be able to easily identify a problem with the system. Little did I know that barely three years after the installation I would be facing repair issues.
Almost two years ago one of my solar panels appeared to fail. The original installer had gone out of the solar business, without renewable energy rebates and a viable solar renewable energy certificate market, there was not enough business to sustain a solar installation operation in Virginia. In addition, there had been difficulty with the installation- it had failed the electrical inspection three times before finally passing. However, his local roofing business appears to be successful. It took us a while to connect, but he referred me to a Maryland and Washington DC based installer, Lighthouse Solar. During the year and a half that I struggled to identify the problem with my solar system that seemed to get worse with each repair they tried to make, the two franchisees of Lighthouse Solar that I worked with went out of business or moved on. During the months while I was attempting to have my solar system serviced a second panel then a third panel appeared to fail.
Lighthouse solar struggled working with Enphase and Sharp and replaced one solar panel, two Enphase inverters and moved two panels. This did not fix the problem or even relocate it, nonetheless they remained convinced that the problem with the system was a faulty solar panel or panels. However, to me it was becoming increasingly clear that the problem was not originating in the panels or the inverters. The only other element to the system was the wiring. I was fortunate that when Lighthouse Solar exited the business he arranged with ProspectSolar to install a second solar panel that he believed would fix my ever growing problems (by this time my Enphase system only had 29 inverters reporting). When the field Superintendent for ProspectSolar came out, he flipped out at what he saw.
He found that the inch and a half conduit containing the wires for the system had come apart exposing the wires inside. He also noted that the conduit was oversized for the installation and that wire nuts were used to make the connections which are not an adequate transition method. I am told that the solar industry standard is to transition using insulated terminal blocks rated for the voltage.
ProspectSolar also noted that the box mounted on the east side of the house was mounted at an angle and the original installation crew cut a C conduit body at the same angle of the box and glued it together. This would void all UL listing rating and is not an acceptable application. The box wasn’t necessary since there is an existing prefabricated fitting that makes the turn. Other observations that ProspectSolar made were:
- Most inverter companies call for rain tight fitting when pipe is exposed to the elements, my original contractor use standard fittings and wrapped them with duct seal.
- The lay in ground lugs used to ground the system are only rated for one wire, to make transitions the contractor should have used an irreversible crimp instead of putting multiple wires in the lug.
- Racking companies make a flashing kit for the L-Feet, the L-Feet installed were screwed to the roof and caulked .However, my roof is not leaking and removing the solar panel racks is not advised at this time.
- A splice was made in the rail about a 8 inch section the piece was not long enough past the L-Foot so there is on a ¼ of the spice holding it together with 1 ½ self-tapper.
- Instead of using the end clamps for the manufacturer to hold the panels down, the installer wedged the ground lugs in there to hold some of the top panels on and may be in danger of coming loose.
Prospect Solar would ultimately propose to perform the repairs on the system for $9.200. I contacted the original installer and sent him the notes and pictures that ProspectSolar had sent me. He surprised me and took full responsibility and found another subcontractor to correct his installation. Last week Jose arrived. Jose, and his crew had actually done the installation work on the solar system for the National Zoo Carousel. The system at the National Zoo is not much larger than my home system, but since he was working for PEPCO I hope he knows his stuff. Jose assessed the situation and explained to me that the electrical wiring is all wrong, many of the components are only rated for interior use and the system was not set up correctly.
At this point the plan is to remove all the solar panels, rewire the system and reinstall the solar panels. He estimates that once all the new parts arrive it will take about 5 clear and dry days. It’s December and almost Christmas. Jose has ordered his materials, the company I originally bought my solar system from is going to pay for the entire repair and reinstall of the solar PV system.
Wow, I was impressed by how honorably the original solar company has treated this problem. So, I am hoping for a mild couple of weeks at the end of January and that Jose is the guy who will finally fix all my problems. Since I am not paying him and he is merely a subcontractor, I do not control this process and cannot do a thorough vetting, but the truth is I could not even find someone to do a thorough inspection or even a repair without the assist from the original installer and Lighthouse solar. So, I will hope for the best,